The Champaign-Urbana Cable & Telecommunications Commission reviews subscriber complaints about cable-television services in Champaign-Urbana. The Commission does not have legal authority to handle issues regarding Internet or telephone services.
To report a problem or register a complaint about television service, always contact the service provider first. Contact information::
Comcast customer service -- 1-800-266-2278
Comcast service web site
- AT&T U-verse subscribers:
AT&T customer service -- 1-800-288-2020
U-verse web site
Local sales office -- 1327 Savoy Plaza Lane, Savoy IL 61874
If the provider has not resolved your issue, you can file a complaint with the Commission. To file a formal complaint about your cable-television service:
Champaign residents: Call the FCC at 1-888-CALL-FCC or visit consumercomplaints.fcc.gov
Urbana residents: Call the City of Urbana (217-384-2452) or send an e-mail to UPTV@urbanaillinois.us.
To file a complaint about other telecommunications services and providers: