The Champaign-Urbana Cable & Telecommunications Commission reviews subscriber complaints about cable-television services in Champaign-Urbana. The Commission does not have legal authority to handle issues regarding Internet or telephone services.

To report a problem or register a complaint about television service, always contact the service provider first.  Contact information:: 

  • Comcast subscribers:  
        Comcast customer service -- 1-800-266-2278 
        Comcast service web site 

  • AT&T U-verse subscribers:  
        AT&T customer service -- 1-800-288-2020 
        U-verse web site 
        Local sales office -- 1327 Savoy Plaza Lane, Savoy IL 61874

If the provider has not resolved your issue, you can file a complaint with the Commission. To file a formal complaint about your cable-television service:

To file a complaint about other telecommunications services and providers: